Omni Energy Therapy is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. This policy explains how I collect, use, store, and share your information. It applies to all clients, whether in Australia or elsewhere, and is designed to meet Australian privacy requirements and relevant international standards.

1. About This Practice

Business Name: Omni Energy Therapy

Practitioner: Eloisa Cullington

Business Registration: Australia

Contact Email: eloisa@omnienergytherapy.com

I provide evidence-based counselling and therapeutic services to support emotional, mental, and psychological health. These services are not a substitute for medical care.

While my practice is registered in Australia, services may sometimes be provided from Portugal or other locations internationally, in person or online.

2. Information I Collect

To provide safe and appropriate services, I may collect:

• Your full name, date of birth, and contact details
• Emergency contact information
• Relevant health, mental health, emotional, or well-being information you choose to share
• Session notes and treatment records
• Payment and billing information
• Correspondence via email, text, or other communication platforms

I only collect information that is reasonably necessary for providing my services.

3. How I Collect Your Information

I may collect your information:

• Directly from you through intake forms, sessions, or written communication
• Through online booking systems or electronic forms
• Via payment processing platforms
• During in-person or online sessions

4. How I Use Your Information

I use your personal information to:

• Provide and manage counselling and therapeutic services
• Maintain accurate client records and session notes
• Communicate about appointments, services, or practice updates
• Manage billing and payments
• Meet legal, ethical, and professional obligations

I will not use your information for marketing purposes without your explicit consent.

5. Confidentiality and Disclosure

Your information is kept confidential. I will only disclose it:

• With your consent
• Where there is a serious and imminent risk to your safety or the safety of others
• If required or authorised by law
• To comply with mandatory reporting obligations

Where disclosure is necessary, I will only share the minimum required information.

6. International Services and Data

As I may provide services from Portugal or other locations, your information may be stored or processed internationally. I take reasonable steps to ensure that your personal information remains protected and handled in accordance with privacy laws.

For clients in the European Union, additional protections apply for certain personal and health-related information. You have rights regarding your personal data, including access, correction, and, where permitted, deletion.

7. Storage and Security

I take reasonable steps to protect your information from misuse, loss, or unauthorised access, including:

• Secure electronic storage (password-protected devices and accounts)
• Secure handling of physical documents
• Limiting access to client records to myself only

I retain client records in line with professional and legal requirements, and securely destroy them when no longer needed.

8. Online and Telehealth Services

When services are provided online, I use secure and reputable platforms. Absolute confidentiality of electronic communication cannot be guaranteed. By participating in online services, you acknowledge and accept these risks.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct any inaccurate or incomplete information
• Request restrictions on processing or deletion (where legally allowed)
• Withdraw consent (subject to record retention requirements)

Requests can be made in writing to eloisa@omnienergytherapy.com, and I will respond within a reasonable timeframe.

10. Complaints

If you have any concerns about how I have handled your personal information or your care, please contact me at eloisa@omnienergytherapy.com. I will respond as soon as possible and work with you to resolve your concerns respectfully.

11. Your Engagement

By engaging my services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described, including the limits of confidentiality.