This agreement outlines the safeguards and service requirements for engaging in psychological treatment with Eloisa Cullington. Eloisa Cullington holds a Clinical Counselling registration and is registered with the Psychotherapy and Counselling Federation of Australia (PACFA). You can expect high-quality, empirically informed, and ethical service.

1. Practitioner Details

• Name: Eloisa Cullington
• Registration: Clinical Counselling, PACFA (Membership Number: 24614)
• Email: eloisa@omnienergytherapy.com
• ABN: 77821564082

Eloisa Cullington provides counselling under Australian registration.

2. Services Provided

• Individual counselling sessions
• Online (video/telehealth) sessions
• Psycho-educational guidance, support, and referral where appropriate

Services are intended for emotional, mental health, and personal development support. They are not a substitute for medical or psychiatric care, emergency services, or legal advice.

3. Service Fees and Appointments

Session Fees

• Please click [here] to view the current service fees.
• Fees are payable in full prior to or at the time of your consultation.
• Clients using private health funds are responsible for confirming eligibility and accessing any applicable rebates.

Appointment Commitments

Omni Energy Therapy is a professional practice committed to providing consistent and ongoing care by limiting client numbers. Your attendance, or timely notification if you cannot attend, is therefore essential.

• Confirmation: Confirm, cancel, or reschedule your appointment by phone or text with ‘Y’ (yes) or ‘N’ (no) 48–24 hours prior to your session.
• Late Cancellations / Missed Appointments: Full session fees apply for cancellations within 24 hours of the appointment and for non-attendance.
• Multiple Non-Attendances: Repeated missed or late-cancelled appointments may result in discontinuation of services.
• Outstanding Fees: Additional appointments may not be scheduled until any outstanding fees have been paid.
• Reminders: Failure to receive a reminder text does not exempt clients from the responsibility to attend their session.

4. Confidentiality

All personal information collected during counselling will be kept strictly confidential and stored securely, except in the following circumstances:

1. If the information is subpoenaed by a court.
2. If failure to disclose the information would place you or another person at serious risk of harm.
3. With your prior consent, to:
   • Enable limited discussion about treatment progress with a referring medical practitioner.
   • Provide a written report to another professional or agency (e.g., a lawyer).
   • Discuss relevant material with another person (e.g., a parent, guardian, or employer).
4. If disclosure is otherwise required or authorised by law.

All disclosures will be limited to the minimum necessary information and handled in a professional, ethical, and secure manner.

5. Data Protection & Cross-Border Compliance

• Personal information is handled in accordance with Australian privacy law.
• If counselling services are provided online to clients in the European Union or other jurisdictions with data protection laws, relevant regulations, including the EU General Data Protection Regulation (GDPR) will apply.
• Data may be stored or processed using third-party platforms that comply with applicable privacy and security standards.
• Clients may access, correct, or request deletion of their personal information, subject to legal and professional obligations.

6. Professional Boundaries

• Sessions occur by appointment only; no emergency or crisis intervention is provided.
• For crisis situations, clients should contact local emergency services (Australia: 000) or appropriate mental health hotlines.

7. Limitations

• Services are delivered under Australian registration.
• Eloisa Cullington does not provide legally binding advice, diagnosis, or services under any other jurisdiction.
• Online services may be subject to cross-border regulations and data protection requirements depending on client location.

8. Liability

• Counselling services are provided in good faith and according to professional standards.
• Eloisa Cullington is not liable for outcomes resulting from counselling or decisions made based on advice received.
• Clients are responsible for their own wellbeing and decisions.

9. Governing Law

These Terms are governed by Australian law. Any disputes will be addressed under Australian jurisdiction.

10. Amendments

These Terms may be updated; the latest version will be posted on the website. Continued use of services constitutes acceptance of the updated Terms.

11. Client Acknowledgment

“I acknowledge that Eloisa Cullington is an Australian-registered counsellor. I have read, understood, and agree to abide by these Terms & Conditions.”